Additional Information

Additional Information

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Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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Return, Shipping and Cancellation Policies For Got Oil Supplies

Return Policy

Please contact us if you would like to make a return.  You may return most new, unopened items within 4 weeks of delivery.  Since we are a wholesale website, we do have a 10% restocking fee.  

You should expect to receive your refund within four weeks of sending your package back to our warehouse, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your package (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).

  If the product is damaged the restocking fee is waived when returning a product.  The restocking fee is necessary because of our flat rate shipping option.  Return shipping cost is the sole responsibility of the customer. 



Order Discrepancies

We do our best to fill orders correctly and to make sure that they are double checked for accuracy before shipping from our warehouse. Despite our most diligent efforts, we are human and do make mistakes on occasion. Please check your order for discrepancies or damages as soon as possible upon receipt. We do require that all defects, damages or discrepancies are reported within 7 days of having received your package. We are happy to do what it takes to make any errors up to you, our most valued customers.

Shipping Policy

Free Shipping

Free shipping is only available during special promotions.  Please join our mailing list or follow us on social media to stay up to date on our current sales and promotions!

$8.95 Flat Rate Shipping

We have flat rate shipping of only $8.95 to the contiguous United States!  Order as much as you like and only pay this low flat rate shipping price.

If you need your order sooner, we have 2 available options to help you!  We have a Rush Processing option available for only $17.95.  This will expedite your order through our warehouse only.  If you would like Rush Shipping, that option is available too!  Your shopping cart will automatically calculate your expedited shipping charges in the checkout process.  With our Rush Shipping option, you are guaranteed to have your order within 1-3 business days!

We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

  When you place an order, we will show you every shipping option available and sales tax if applicable (only in Utah).

For the contiguous United States we offer these shipping options

Standard Shipping - $8.95 - Your package leaves our warehouse in approximately 2-4 business days and is shipped through the most cost effective provider.  We cannot guarantee delivery times.  Average delivery time is 7-10 business days from the time you order.

Rush ProcessingExpedited Fulfillment Only - $17.95 - This is NOT an expedited shipping option.  This is only an expedited processing of your order.  Your order will be given the highest priority and will leave our warehouse before all other orders.  Your package leaves our warehouse within 1 business day and is shipped through the most cost effective provider.  We cannot guarantee delivery times.  Average delivery time is 3-7 days from the time you order.

Rush Shipping Arrives in 1-3 Business Days – Price depends on the weight and delivery location - Your package leaves our warehouse within 1 business day and is shipped with USPS Priority Express Mail. The delivery time for Express mail is 1-2 business days depending on your location.  We cannot guarantee overnight delivery, but deliver is guaranteed within 2 business days after leaving our warehouse.  This is our only guaranteed shipping option.

For the rest of the world we offer these shipping options

USPS and DHL options depending on your delivery location and weight.

The shopping cart will calculate your shipping options and prices when you get a shipping estimate or checkout. 

Shipping prices are subject to change without notice.

Cancellation Policy

We will cancel any order upon customer's request as long as the order has not been shipped.