Return, Shipping and Cancellation Policies For Got Oil Supplies
Please contact us if you would like to make a return. You may return most new, unopened items within 4 weeks of delivery. Since we are a wholesale website, we do have a 10% restocking fee. You should expect to receive your refund within four weeks of sending your package back to our warehouse, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your package (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days). If the product is damaged in transit to you, the restocking fee is waived when returning a product. The restocking fee is necessary because of our flat rate shipping option. Return shipping cost is the sole responsibility of the customer.
We do our best to fill orders correctly and to make sure that they are double checked for accuracy before shipping from our warehouse. Despite our most diligent efforts, we are human and do make mistakes on occasion. Please check your order for discrepancies or damages as soon as possible upon receipt. We do require that all defects, damages or discrepancies are reported within 7 days of having received your package. We are happy to do what it takes to make any errors up to you, our most valued customers.
Free shipping is only available during special promotions. Please join our mailing list or follow us on social media to stay up to date on our current sales and promotions!
$8.95 Flat Rate Shipping
We have flat rate shipping of only $8.95 to the contiguous United States! Order as much as you like and only pay this low flat rate shipping price. Standard shipping is approximately 7-10 business days from the date of order placement. Standard shipping time is not guaranteed and can take longer during peak shipping periods (like during the holidays).
If you need your order sooner, we have 2 available options to help you! We have priority mail or express mail rush shipping options available. Your shopping cart will automatically calculate your expedited shipping charges in the checkout process. With our priority mail rush shipping option, your ship time will be 2-5 business days. This does not include processing time. With express mail, you are guaranteed to have your order within 1-3 business days!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will show you every shipping option available and sales tax if applicable (only in Utah).
For the contiguous United States we offer these shipping options
Standard Shipping - $8.95 - Your package leaves our warehouse in approximately 2-4 business days and is shipped through the most cost effective provider. We cannot guarantee delivery times. Average delivery time is 7-10 business days from the time you order. Occasionally, especially during peak shipping periods like the holidays, it can take a bit longer.
Rush Shipping Priority Mail – Arrives in 2-7 Business Days – Price depends on the weight and delivery location. This is NOT an expedited processing option. This is only reduces the ship time for your order. Your order will still take 2-4 business days processing time, but it will be shipped via priority mail instead of an economy service. Average delivery time is 2-7 business days from the time you order.
Rush Shipping Express Mail – Arrives in 1-3 Business Days – Price depends on the weight and delivery location - Your package leaves our warehouse within 1 business day and is shipped with USPS Priority Express Mail. The delivery time for Express mail is 1-2 business days depending on your location. We cannot guarantee overnight delivery, but delivery is guaranteed within 3 business days after leaving our warehouse. This is our only guaranteed shipping option.
For the rest of the world we offer these shipping options
USPS only. Shipping charges are calculated by delivery location and weight. The shopping cart will calculate your shipping options and prices when you get a shipping estimate or checkout. Shipping prices are subject to change without notice. Please note that duties/customs fees are not included in our shipping estimates. You will be responsible for those fees separately at the time of delivery.
We will cancel any order upon customer's request as long as the order has not been shipped. After the order has been shipped it is the customer's responsibility to refuse the package or pay to have the goods returned to our warehouse.